Privacy
Privacy Policy
Felt Alive Wool Sculptures (“Felt Alive™,” “we,” “us”) runs this shop. This page matches what the site actually does.
Website: https://feltalive.com · Studio: 233 Rogue River Hwy. #703, Grants Pass, OR 97523, United States
What we collect
When you browse
Your cart is stored in your browser (local storage) so the needles you pick are still there if you come back. We use Google Analytics (GA4) on feltalive.com to see which pages people visit, roughly where they are, and whether the shop is working. It does not run in the studio. We do not run ad pixels or sell that data for advertising.
When you check out
Guest checkout is allowed. We ask for name, email, street, city, state, and ZIP so we can pack the order and send tracking. We use that to:
- Send order confirmation and USPS tracking
- Ship felting needles
- Handle refunds, damage, and questions
- Process payment and help prevent fraud
- Keep tax and accounting records (about 7 years)
When you create an account
Optional. We store your name, email, a hashed password (we cannot read the password), and whether the email is confirmed. Confirmed emails can post reviews. You can delete the login from your account page; we keep the order record for tax.
Mailing list
Only if you join the footer form, or if you were already on Felt Alive’s old newsletter. Buying needles does not add you to the list. You can leave any time from your account, or with the unsubscribe link we put on newsletter emails.
Reviews and contact
Reviews you post (name, place, stars, what you wrote) can appear on the site. The contact form sends your message to the studio inbox (support@feltalive.com).
Payments and shipping
Cards go through Stripe. PayPal payments go through PayPal. Felt Alive never sees or stores a full card number. EasyPost buys USPS labels; USPS gets the name and address needed to deliver the parcel.
Hosting and email
The site is hosted on Vercel. Order and account data live in a Neon Postgres database. Studio email (confirmations, password reset, tracking) is sent through Proton Mail. Google Analytics runs on the public shop only. Those companies process data for us; we do not sell it.
Videos
Learn pages embed YouTube. The player loads after you tap play. YouTube may collect data under its own policy. Every workshop also has an Open on YouTube link if the embed asks you to sign in.
Cookies
We set what the shop needs, plus Google Analytics cookies so we can see traffic. We do not use marketing cookies or a third-party ad pixel. Analytics cookies are set by Google when you visit feltalive.com. You can block them with your browser or an extension; the shop still works.
| Name | Why | How long |
|---|---|---|
| felt-alive-cart | Keeps your needle cart in this browser (not a cookie — local storage) | Until you clear it |
| Account session | Stays signed in if you create a login | Until you sign out |
| fa_admin | Studio admin after password + YubiKey or app code | 14 days |
| felt-alive-last-order | Shows your thank-you page after checkout (local storage) | Until you clear it |
| _ga, _ga_* | Google Analytics — page views and a rough location. Not used for ads | Up to 2 years (set by Google) |
| Stripe / PayPal | Their cookies, only on the payment step | Set by them |
| YouTube | Only after you press play on a workshop | Set by YouTube |
Who sees it
Kay and Ethan (studio admins) can see orders, customers, and the mailing list so packages go out and questions get answered. We do not sell your information. We do not sell or share it for cross-context advertising (California).
Your choices
- Your account — leave the mailing list or delete your login
- Unsubscribe — use the link in a newsletter
- Email support@feltalive.com for a copy of what we hold, or to ask us to delete what we are not required to keep
Order records (what you bought and where we shipped it) stay about 7 years for tax and accounting. Clearing this site’s data in your browser removes the cart on that device.
EU, UK, and California
If you are in the EU or UK, we use your checkout details to perform the contract (ship your needles). The mailing list is consent — you can withdraw it any time. Analytics cookies can be blocked in your browser. You may ask for access, correction, or deletion of account and mailing data. If you are in California, you can ask what we collect and tell us not to sell it (we don’t).
How we protect it
The site is served over HTTPS. Passwords are hashed. Payment details are handled by Stripe and PayPal, not stored here.
Contact
Privacy questions: Contact the studio · support@feltalive.com · Payment & Shipping · Terms of Service