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Felt Alive™ felting needles

Payment & shipping

Payment & Shipping

Felt Alive Felting Needles are made-to-order. Here’s how they leave the studio, what shipping costs, and how returns work.

Payment

We take payment at checkout by card through Stripe, or with PayPal. Card numbers are entered on Stripe’s or PayPal’s pages — Felt Alive never stores your full card number.

Prices are in U.S. dollars. Your order is confirmed by email when payment goes through.

When needles ship

Felt Alive Felting Needles are made-to-order and typically ship within 2–3 business days from the order date. Business days exclude Saturdays, Sundays, and U.S. national holidays. Delivery estimates are based on the shipping date, not the purchase date.

Once your order ships, you’ll receive an email with tracking. Tracking numbers come from the carrier. For tracking help, contact USPS.

U.S. shipping

Shipping is calculated at checkout from the live USPS rate. U.S. orders of $50.00 or more ship free by USPS Ground Advantage. Under that, Ground Advantage is the USPS rate for the address. Priority Mail is never free. If you choose it, checkout charges the full USPS Priority price.

  • USPS Ground Advantage — typically 2–5 business days from the ship date for lightweight needle orders. This is the service used for free shipping. Basic tracking and delivery confirmation. Times are estimates, not guarantees.
  • USPS Priority Mail — typically 2–7 business days, with more tracking. This is the full USPS price, even when Ground Advantage is free. Times are estimates, not guarantees.

International shipping

We ship outside the United States by USPS. International orders of $100.00 or more ship free by First-Class Package International. Under that, checkout charges the live USPS rate for the address. Priority Mail International is the full USPS price. It is not free, even on orders of $100.00 or more.

International delivery times vary by country and are estimates, not guarantees. Customs forms are filled in at the studio. Duties or taxes charged by the destination country are the buyer’s responsibility.

U.S. parcels are not considered lost or delayed until 14 business days after the shipping date.

Returns

Felting needles are delicate and sharp. Because of that, we cannot guarantee against breakage and we do not accept returns of used felting needles.

We do accept returns of unopened needle packs. Email support@feltalive.com so we know to expect the package. Except for items damaged in shipping, you cover return postage. If the original order qualified for free shipping, our outbound shipping cost is deducted from the refund.

If needles arrive damaged, contact us right away with a description and, if you can, photos of the unused needles and the packaging. That helps us file a claim with USPS. Once the damage is confirmed, we send a replacement.

  • Packages marked “Return to Sender” are refunded minus any shipping we paid.
  • Refunds go back to the original payment method after we receive the return. Please allow up to 3 business days to process.

Questions? Contact the studio · support@feltalive.com · Terms of Service · Privacy Policy