Payment & Shipping

SHIPPING TERMS & CONDITIONS

  • We manufacture our Felt Alive Needles here and ship them out from Felt Alive Wool Sculptures in Cave Junction, OR 97523
  • Felt Alive Felting Needles are made-to-order and ship approximately 2-6 days from date of order.
  • For order processing and delivery purposes, Saturday, Sunday, and national US holidays are not considered business days.
  • Shipping estimates are from date of shipping rather than the date of purchase.
  • You will receive an email with tracking information as soon as your package ships.
  • Tracking numbers are issued by the carrier – we cannot guarantee the frequency or accuracy of tracking updates. For tracking support, contact the carrier directly. (see carrier contact info below)
  • All delivery times are estimates only. Parcels are not considered lost or delayed until 14 business days after the date of shipping.
  • International Customers are responsible for any additional charges (customs fees, duty, tax etc.) that may be incurred at the time of delivery.

US Customers 
Free shipping all Needle orders over $25
Use this code –  freeshipping-us
USPS First Class Mail  
ESTIMATED Delivery in 2 to 7 business days from date of shipping.
USPS point-by-point tracking NOT AVAILABLE
tracking # provided to confirm shipment & delivery only
Tracking for first class parcels confirm shipment and delivery as location scans are random and unreliable.
Delivery times for USPS 1st Class Mail are estimates only.
USPS Priority Mail 
ESTIMATED Delivery in 2 to 7 business days from date of shipping
with USPS point-by-point tracking
Delivery times for USPS Priority Mail are estimates only

International Customers
Free shipping all Needle orders over $75
Use this code –  freeshipping-world
International customers may be assessed duty & taxes by your local customs service.
The recipient is responsible for any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery.   These charges are at the discretion of your country’s tax regulations, they cannot be estimated prior to shipping and are not included in the delivery fee or purchase price. We cannot alter pricing on documents as the correct value must be provided and we cannot mark packages as gifts or samples. Refer to your local customs agency for additional information or to dispute any fees you feel are excessive.
For orders that are returned to us for refusal to pay additional fees we will issue a refund less the original shipping charge plus a 5% handling fee upon receipt of merchandise.
USPS First Class International
Delivery time varies by destination
our most affordable international service for small packages up to 4 lbs
USPS point-by-point tracking NOT AVAILABLE
tracking # provided to confirm shipment & delivery only
This service is offered to keep international shipping costs low – delivery times are unreliable (can take as long as 6-8 weeks.)Tracking typically only confirms shipment and delivery – not point by point tracking. If you choose this option, patience may be required.
Delivery times for USPS 1st Class International are estimates only
USPS Priority Mail International
ESTIMATED Delivery in 6 to 10 business days from date of shipping
Reliable and affordable service for international delivery with USPS Tracking.
Delivery times for USPS Priority International are estimates only
PLEASE NOTE :
Carrier-issued tracking information is provided to you for your convenience. We cannot guarantee the frequency of tracking updates. For tracking support contact your carrier directly.
CARRIER CONTACT INFORMATION
For Tracking Support and Customer Service
USPS
www.usps.com
Domestic & International USPS Tracking™
1-800-222-1811
USPS Customer Service
1-800-ASK-USPS® (1-800-275-8777)
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Shipping costs are calculated during checkout. We will confirm shipment of your order via email. If you created an account during checkout, you can check on the status of your orders any time!
Wool and foam felting pads are very lightweight but bulky to ship. To keep your shipping costs low, we use lightweight poly mailers whenever possible and we squish your wool and supplies into them using sometimes four hands and even a knee! The beauty of wool and foam is that it all fluffs right back up as soon as you let it out of the bag.

Convenient Online Payments
We accept all major credit cards and PayPal for payments online.
Online payments will appear on your credit card or Paypal statement as Felt Alive Wool Sculptures.
pay by phone!  Phone Payments
If you prefer to place your order via telephone, we accept Credit Card phone payments.  Give us a call Mon-Fri from 9-5 Pacific Standard Time  1-541-592-3341
pay by phone!Of course we are here to answer any questions you have and to promptly resolve any issues with your order. Contact Us